Frequently Asked Questions
How long have you been in business?
Genius Computer Solutions has been in business since 1993. The owners of Genius Computer Solutions have over 40 years combined computer experience working with small business to Fortune 500 companies.
How will Genius Computer Solutions fit the needs of our company?
We will survey your company to gain insight. Our survey addresses customer needs and our responsiveness during the year. We will also follow up with you on every transaction with us to see if you are satisfied with our service and on how we can customize our service to your company’s needs. Since we take the time to do this we feel that we do a good job of understanding the needs of our clients.
Why do you consider your company the best in terms of value?
We have reasonable prices. We work closely with you to make your company work more efficiently. This saves you time and money. Often this degree of care is lacking with other companies.
What types of payment terms do you accept?
We primarily accept company checks, cash, money orders, major credit cards & PayPal. You have the option of Net30 terms if you qualify. Please contact us for a credit application.
Are you currently running any promotions / discounts?
If you recommend someone that purchases equipment or services we will give you a finders fee, free hour(s) of service, credit toward your next purchase or cash. In addition all new customers get a low introductory labor rate for a limited time.
What type of discounting can we get from volume purchases?
Depending on type of equipment and volume. We will work up a free estimate to show you your savings.
If I have technical questions can we call Genius Computer Solutions phone support?
Phone Support is available through a maintenance support agreement and is fee based. Purchasing a product or service from us does not include free support. We have support plans to cover this or you can pay hourly as you go.
Do you provide training?
Yes, we provide onsite training. We can contact you to discuss any details or answer any questions about training.
Do you provide loaners for a repair if a machine is down?
We provide our contract customers with loaners at no additional cost. Non-contract customers can rent computer equipment from us. There is a fee for rental equipment. Call or E-mail for more information.
How much of a service parts inventory do you maintain?
We stock the most common failure components of most major manufacturers. We also maintain a special inventory for our contract customers to insure the fastest service available. We can get parts overnight if needed.
Can I get faster delivery and processing of orders, when I need them?
Yes, we can expedite many parts and equipment purchases. There may be an expedite fee to process these orders overnight. Of course this does depend on the product items purchased. We can have most orders to your office typically within 2 to 3 business days. Network orders may require more time.
What is your response time to a service call?
Immediate to 2 hour call back, repairs usually done same day or next.
Do you have any references we can contact? Who are some of your clients?
Yes we can fax or email you a list of clients and their phone numbers to contact them. Please contact us by phone or email and we will get those to you.
What is your return policy and warantee?
It varies from product to product and manufacture r to manufacturer. We will provide this information based on the items that interest you.
What are your company’s strengths?
Fast turnaround personalized service, and better support than others in the industry, in terms of accuracy, knowledge and response.
How much experience and training certifications does your sales & service representatives have?
All our sales & service employees have a minimum of 3 years experience. Including many certifications. We provide the necessary training to keep them as current and up to date as possible on all supported hardware and software.
What types of companies do you have as clients?
We provide services for all types of businesses of all sizes, such as; Medical, Dental, Financial, Law Firms, Accounting Firms, Unions, Publications, News Services, Schools, Advertising Agencies, Retail and well as many others.