Managed IT Services
Genius Managed IT services allows you to focus on your business, instead of worrying about IT. We focus on increasing the productivity, performance, and security of all your computers. With our proactive maintenance plan we remotely monitor your computers health and make sure they are operating at peak performance. We proactively get alerts when problems arise & review health reports periodically keeping you informed on what needs attention and whats working well. We specialize in small business IT support, IT consulting and managed IT services in NYC area.
Remote & Onsite Support
If you require onsite troubleshooting we will come onsite to repair it or handle it remotely if possible. This arrangement can either be fully covered as part of our plan or billed separately depending on customers needs.
Monitoring and Alerting
We monitor the status of Resources such as servers, computers, printers, routers & firewalls. If we see an event that warrants attention, we’ll notify you. We Monitor Server errors logs to identify potential failures and also monitor for availability, downtime, performance, internet outages, failing hard drives, parts and other errors. Our field engineers are notified in real time of detected problems..
We can Report on Computer Inventory/Assets which will aid in the management, phase out and rotation of older computer equipment and needed software upgrades so you may plan you business IT better.
Free Remote & Anti-spyware Software
We offer our customers remote login to their computers, included free with our package. We also offer free Spyware cleaning software fully managed by us.
Security & Antivirus Management
Anti-Virus definition are monitored and kept upto date and active on all computer(s) and server(s). Our Webroot Managed AV software is recommended however we can monitor most major antivirus software vendors. We cover malware all removal unless the computer needs to be wiped clean and re-installed
We’ll act as your liaison with vendors. We will contact the manufacturer to try and resolve the problem. In the event of a hardware failure, we will manage the RMA process. When the replacement part arrives, we will install and configure it.
We Monitors Server backup logs for backup failures. We will also Work with customer to design a contingency plan for disaster recovery and prevention.
Updates and Patch Management
We apply updates and patches on Covered Network Resources. We can push out Service Packs and Updates for Microsoft Windows, Microsoft Office, Mac and other 3rd party updates to all computers and servers on the network. These critical updates from software manufacturers are needed in order to repair problems in software functionality as well as security holes. This system also allows Genius Computer Solutions to deploy patches utilizing strategic timing based on best practices. In additon we can tell which computers are not being updated even though they are supposed to.