On-site and Remote Support

Predictable & Scalable

Makes Budgeting Easier

Small Business IT Support- Genius Help Desk responds to resolve high priority incidents that impede an existing client’s ability to work. We support a wide range of commonly used desktop software products, server, desktops, laptops, thin clients, and printers, tablets, smart phones, and local networks. We divide our IT services into three main categories to help your small business:

Real-Time Requests

• High Priority Problems:
Server down, Internet outages, Email problems, Application problems, Printing issues, Database connectivity, File and folder access problems, Hardware failures, Computer performance, Virus and malware infections, Network connectivity failures

• Administrative Tasks:
Email Mailbox and distribution list creation, Microsoft Outlook profile set-ups, Mobile device email setup, and email, contact, and calendar synchronization troubleshooting,

• Server Management and Support:
Server User account and group creation, Password resets and unlocking of domain accounts, File and folder permission, Data Backup & Restore, Disaster Recovery.

• Desktop Application Support:
Microsoft Windows & Mac Operating Systems, Microsoft Office Suite (Word, Excel, Outlook Email Clients, PowerPoint, and Access), Google Apps, Mac Mail, Google Chrome, Internet Explorer, Mozilla Firefox, Safari, How-To Training, Mobile Device Support

• Line of Business and Proprietary Applications:
We work with your specialized software (third-party) vendors to provide you support, so you don’t have to.

• Security:
Virus & Spyware Cleanups, Network, Server and Desktop Security, Firewall and Mobile security.

• Hardware-related issues:
Computer repairs - Hard Disk, Memory, Power Supply and other computer hardware problems. We work with your hardware vendors to provide you support, so you don’t have to.

Project Requests

• IT Consulting: New Server, Computer setups and configurations, Network printer setups, Software application installations. Office relocations, Cabling, Any small or large projects.

Proactive Services

• Managed IT Services:
Ongoing Network Monitoring, Full System Documentation, Scheduled Proactive Patching and Optimization, Asset Management and Monitoring, IT Management and Security Policies, Network device management and configuration (Firewalls, Routers, Switches, etc.).

• Training:
We provide one on one onsite training to assist you in using the advanced features of your software and to leverage the true power of your computer. The degree to which an employee is productive with a computer depends to a large extent, on training and on the confidence an employee has after training.

Learn More

Small Business IT Support Specialists

Service Level Options

The Help Desk provides the following three service level options on a per site basis.

  • Business Hours (9:00 AM to 5:00 PM)
  • After Hours Only (5:00 PM to 9:00 AM)*
  • 24×7 Coverage*

*Some restrictions apply